TS

Technical Support

Active • 12 Members • Internal Line
Amelia is typing...

Admin & Business Analytics

Track message transactions, response efficiency, and financial channel viability.

Inbound WhatsApps
45 +15%
Incoming customer queries
Answered Queries
42 93.3%
Replied by support desk
Avg. Response Time
2m 14s -18s
SLA performance index
Channel Viability Index
N$ 135.00 Lucrative
Est. phone call cost saved

Message Activity Log Chart

150 100 50 0
Inbound Answered

Financial Viability Forecast

Equivalent phone cost (Inbound) N$ 0.80 / min
Estimated support hours saved 3.5 Hrs
Est. Net Channel Savings N$ 135.00
Sensible to Continue

WhatsApp messaging is saving approximately 42% in communication costs compared to direct voice dialer overhead.

Real-time Transaction Logs

Timestamp Customer Channel Status Action Time

WhatsApp Templates Manager

Create, manage, and monitor pre-approved Meta/Facebook WhatsApp templates or design your own.

Active Templates

Create Custom Template

No variables defined yet. Use {{1}} in the body text above.

Live WhatsApp Mockup Preview

Echo-line Service
Hello! This is a live preview of your template.
10:45 AM
WhatsApp API: Connected
Vercel Deploy Ready
Logged in as:
W

Workshop

Connecting voice call...