TS

Technical Support

Active • 12 Members • Internal Line
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Select a conversation to confirm the sending channel

Settings

Account

My Account

Signed-in employee

Staff & Access

Employee accounts and department permissions

Employee Authority Departments Status Actions

System Health

Echo-line cloud services

Audit Log

Recent security and administration activity

TimePersonActionRecord

Admin & Business Analytics

Track message transactions, response efficiency, and financial channel viability.

Inbound WhatsApps
0
Incoming customer queries
Answered Queries
0
Replied by support desk
Avg. Response Time
No replies yet
SLA performance index
Open Conversations
0
Currently awaiting closure

Message Activity Log Chart

0 0 0 0
Inbound Answered

Financial Viability Setup

Equivalent phone cost (Inbound) Not configured
Estimated support hours saved Collecting data
Est. Net Channel Savings Not configured
Awaiting cost inputs

Message volume and response data are live. Add verified phone and Meta rates before calculating savings or viability.

Real-time Transaction Logs

Timestamp Customer Channel Status Direction

WhatsApp Templates Manager

Design, submit and monitor Echo-line templates directly through Meta.

Templates

Create Custom Template

No variables defined yet. Use {{1}} in the body text above.

Create a draft, review it, then submit it to Meta.

Live WhatsApp Mockup Preview

Echo-line Service
Hello! This is a live preview of your template.
10:45 AM

New internal conversation

Start a private chat with one employee or create a group. Department and All Staff rooms are created automatically.

Choose one employee

Send Meta template

Start or continue a WhatsApp conversation with an approved normal template.

Send WhatsApp quotation

Send a quotation requested by the customer during a phone call.

Add employee

Departments

Temporary Password

Give this password to the employee securely. It is shown only once.

WhatsApp API: Connected
Xneelo Cloud Live
Logged in as:
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Workshop

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