/* --- premium design tokens & resets --- */
:root {
  /* Fonts */
  --font-primary: 'Outfit', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  --font-chat: 'Plus Jakarta Sans', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;

  /* Theme transitions */
  --theme-transition: background-color 0.4s cubic-bezier(0.25, 0.8, 0.25, 1), 
                       border-color 0.4s ease, 
                       color 0.3s ease, 
                       box-shadow 0.4s ease;

  /* Dark Theme Tokens (Default) */
  --bg-app: #080b11;
  --bg-sidebar: #101524;
  --bg-pane: #0c101d;
  --bg-chat: #090c14;
  --bg-card-hover: rgba(255, 255, 255, 0.04);
  --bg-card-active: rgba(255, 255, 255, 0.08);
  --border-color: rgba(255, 255, 255, 0.06);
  --border-glass: rgba(255, 255, 255, 0.04);
  
  --text-main: #f1f5f9;
  --text-muted: #8a99ad;
  --text-dim: #5c6b80;
  
  --accent-color: #10b981; /* WhatsApp Emerald */
  --accent-glow: rgba(16, 185, 129, 0.15);
  --accent-text: #34d399;
  --info-color: #06b6d4; /* Ice Teal */
  --danger-color: #ef4444;
  
  --shadow-main: 0 10px 30px -10px rgba(0, 0, 0, 0.5);
  --shadow-glass: inset 0 1px 0 0 rgba(255, 255, 255, 0.05);
  
  /* Message bubbles */
  --bubble-incoming: #131b2e;
  --bubble-outgoing: #044b36;
  --bubble-text-incoming: #e2e8f0;
  --bubble-text-outgoing: #f1f5f9;
}

/* Light Theme Tokens */
.light-theme {
  --bg-app: #f4f6f9;
  --bg-sidebar: #ffffff;
  --bg-pane: #f8fafc;
  --bg-chat: #ffffff;
  --bg-card-hover: rgba(15, 23, 42, 0.04);
  --bg-card-active: rgba(15, 23, 42, 0.08);
  --border-color: rgba(15, 23, 42, 0.06);
  --border-glass: rgba(15, 23, 42, 0.03);
  
  --text-main: #0f172a;
  --text-muted: #475569;
  --text-dim: #64748b;
  
  --accent-color: #059669;
  --accent-glow: rgba(5, 150, 105, 0.1);
  --accent-text: #047857;
  --info-color: #0891b2;
  --danger-color: #dc2626;
  
  --shadow-main: 0 10px 25px -10px rgba(15, 23, 42, 0.1);
  --shadow-glass: inset 0 1px 0 0 rgba(255, 255, 255, 0.8);
  
  /* Message bubbles */
  --bubble-incoming: #f1f5f9;
  --bubble-outgoing: #dcf8c6;
  --bubble-text-incoming: #1e293b;
  --bubble-text-outgoing: #0f172a;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: var(--font-primary);
  background-color: var(--bg-app);
  color: var(--text-main);
  overflow: hidden;
  height: 100vh;
  width: 100vw;
  transition: var(--theme-transition);
}

/* --- main app container layout --- */
.app-container {
  display: flex;
  height: 100vh;
  width: 100vw;
  background-color: var(--bg-app);
  position: relative;
  overflow: hidden;
  padding-bottom: 35px; /* Leave room for floating utility bar */
}

/* --- column 1: left main navigation sidebar --- */
.sidebar-nav {
  width: 85px;
  background-color: var(--bg-sidebar);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  align-items: center;
  padding: 24px 0;
  z-index: 10;
  transition: var(--theme-transition);
  box-shadow: var(--shadow-glass);
}

.brand-logo {
  color: var(--accent-color);
  width: 42px;
  height: 42px;
  display: flex;
  align-items: center;
  justify-content: center;
  filter: drop-shadow(0 2px 10px var(--accent-glow));
  margin-bottom: 24px;
}

.nav-links {
  display: flex;
  flex-direction: column;
  gap: 16px;
  width: 100%;
  align-items: center;
}

.nav-item {
  width: 50px;
  height: 50px;
  border-radius: 16px;
  background: transparent;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  position: relative;
  transition: all 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
}

.nav-item svg {
  width: 24px;
  height: 24px;
  transition: transform 0.3s ease;
}

.nav-item:hover {
  background-color: var(--bg-card-hover);
  color: var(--text-main);
}

.nav-item:hover svg {
  transform: scale(1.1);
}

.nav-item.active {
  background-color: var(--accent-glow);
  color: var(--accent-color);
  box-shadow: var(--shadow-glass);
}

.nav-item.active::after {
  content: '';
  position: absolute;
  left: 0;
  top: 15px;
  height: 20px;
  width: 4px;
  background-color: var(--accent-color);
  border-radius: 0 4px 4px 0;
}

.badge {
  position: absolute;
  top: -4px;
  right: -4px;
  background-color: var(--danger-color);
  color: white;
  font-size: 10px;
  font-weight: 700;
  padding: 3px 6px;
  border-radius: 10px;
  min-width: 18px;
  text-align: center;
  box-shadow: 0 2px 8px rgba(239, 68, 68, 0.4);
}

.badge-info {
  background-color: var(--info-color);
  box-shadow: 0 2px 8px rgba(6, 182, 212, 0.4);
}

/* --- column 2: middle sub-navigation (chat list) --- */
.chat-list-pane {
  width: 360px;
  background-color: var(--bg-pane);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  transition: var(--theme-transition);
  z-index: 5;
}

.pane-header {
  padding: 24px 20px 16px 20px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.search-row {
  display: flex;
  gap: 12px;
  align-items: center;
}

.search-input-wrapper {
  position: relative;
  flex-grow: 1;
}

.search-icon {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  width: 18px;
  height: 18px;
  color: var(--text-dim);
}

.search-input-wrapper input {
  width: 100%;
  background-color: var(--bg-sidebar);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  padding: 12px 16px 12px 42px;
  color: var(--text-main);
  font-family: var(--font-primary);
  font-size: 14px;
  outline: none;
  transition: all 0.3s ease;
}

.search-input-wrapper input:focus {
  border-color: var(--accent-color);
  box-shadow: 0 0 0 3px var(--accent-glow);
}

.btn-action-add {
  width: 44px;
  height: 44px;
  border-radius: 12px;
  background-color: var(--bg-sidebar);
  border: 1px solid var(--border-color);
  color: var(--text-main);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.3s ease;
}

.btn-action-add:hover {
  background-color: var(--accent-color);
  color: white;
  border-color: var(--accent-color);
  transform: translateY(-1px);
}

.btn-action-add svg {
  width: 20px;
  height: 20px;
}

/* Chat Type Tabs (Internal/External Segmented Controls) */
.chat-type-tabs {
  display: flex;
  background-color: var(--bg-sidebar);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  padding: 4px;
  gap: 4px;
}

.tab-btn {
  flex: 1;
  padding: 10px 4px;
  border-radius: 8px;
  background: transparent;
  border: none;
  color: var(--text-muted);
  font-family: var(--font-primary);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  transition: all 0.3s cubic-bezier(0.25, 0.8, 0.25, 1);
}

.tab-btn.active {
  background-color: var(--bg-pane);
  color: var(--text-main);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

.tab-badge {
  background-color: var(--accent-color);
  color: white;
  font-size: 10px;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 8px;
}

/* Chat cards scrolling list */
.chat-cards-scroller {
  flex-grow: 1;
  overflow-y: auto;
  padding: 0 12px 24px 12px;
}

.chat-cards-scroller::-webkit-scrollbar {
  width: 5px;
}
.chat-cards-scroller::-webkit-scrollbar-thumb {
  background-color: var(--border-color);
  border-radius: 4px;
}

/* Chat card structure */
.chat-card {
  display: flex;
  gap: 14px;
  padding: 14px;
  border-radius: 16px;
  cursor: pointer;
  transition: all 0.3s cubic-bezier(0.25, 0.8, 0.25, 1);
  margin-bottom: 8px;
  position: relative;
  border: 1px solid transparent;
}

.chat-card:hover {
  background-color: var(--bg-card-hover);
  border-color: var(--border-glass);
}

.chat-card.active {
  background-color: var(--bg-card-active);
  border-color: var(--border-color);
}

.avatar-container {
  position: relative;
  flex-shrink: 0;
}

.chat-avatar {
  width: 48px;
  height: 48px;
  border-radius: 14px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 16px;
  color: white;
  background: linear-gradient(135deg, #4f46e5, #06b6d4);
  box-shadow: 0 4px 10px rgba(0, 0, 0, 0.15);
}

/* Custom colors for chat card avatars */
.chat-card:nth-child(4n+1) .chat-avatar { background: linear-gradient(135deg, #8b5cf6, #d946ef); }
.chat-card:nth-child(4n+2) .chat-avatar { background: linear-gradient(135deg, #f59e0b, #ef4444); }
.chat-card:nth-child(4n+3) .chat-avatar { background: linear-gradient(135deg, #059669, #34d399); }
.chat-card:nth-child(4n+4) .chat-avatar { background: linear-gradient(135deg, #2563eb, #06b6d4); }

.status-dot {
  position: absolute;
  bottom: -2px;
  right: -2px;
  width: 14px;
  height: 14px;
  border-radius: 50%;
  border: 2px solid var(--bg-pane);
  background-color: #94a3b8;
}

.status-dot.online {
  background-color: var(--accent-color);
  box-shadow: 0 0 8px var(--accent-color);
}

.chat-info {
  flex-grow: 1;
  min-width: 0; /* Ensures text truncation fits */
  display: flex;
  flex-direction: column;
  justify-content: center;
  gap: 4px;
}

.chat-row-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
}

.chat-title {
  font-family: var(--font-primary);
  font-weight: 600;
  font-size: 15px;
  color: var(--text-main);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.chat-time {
  font-size: 11px;
  color: var(--text-dim);
  white-space: nowrap;
}

.chat-row-bottom {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
}

.chat-subtitle {
  font-family: var(--font-chat);
  font-size: 13px;
  color: var(--text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  flex-grow: 1;
}

.unread-count {
  background-color: var(--danger-color);
  color: white;
  font-size: 10px;
  font-weight: 700;
  min-width: 18px;
  height: 18px;
  border-radius: 9px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 4px;
  box-shadow: 0 2px 6px rgba(239, 68, 68, 0.3);
}

/* --- column 3: main chat viewport --- */
.chat-viewport {
  flex-grow: 1;
  background-color: var(--bg-chat);
  display: flex;
  flex-direction: column;
  transition: var(--theme-transition);
  position: relative;
}

.chat-header {
  height: 80px;
  padding: 0 24px;
  background-color: var(--bg-sidebar);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
  z-index: 4;
  transition: var(--theme-transition);
}

.header-left {
  display: flex;
  align-items: center;
  gap: 14px;
}

.mobile-back-btn {
  display: none;
  background: transparent;
  border: none;
  color: var(--text-main);
  cursor: pointer;
  padding: 4px;
}

.mobile-back-btn svg {
  width: 24px;
  height: 24px;
}

.active-avatar-wrapper {
  position: relative;
}

.active-avatar {
  width: 46px;
  height: 46px;
  border-radius: 14px;
  background: linear-gradient(135deg, #10b981, #059669);
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 16px;
}

.active-status-dot {
  position: absolute;
  bottom: -2px;
  right: -2px;
  width: 13px;
  height: 13px;
  border-radius: 50%;
  border: 2px solid var(--bg-sidebar);
  background-color: #94a3b8;
}

.active-status-dot.online {
  background-color: var(--accent-color);
  box-shadow: 0 0 6px var(--accent-color);
}

.active-details {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.active-details h2 {
  font-size: 16px;
  font-weight: 600;
  color: var(--text-main);
}

.active-subtext {
  font-size: 12px;
  color: var(--text-muted);
}

.header-right {
  display: flex;
  gap: 10px;
}

.header-action-btn {
  width: 42px;
  height: 42px;
  border-radius: 12px;
  background-color: var(--bg-pane);
  border: 1px solid var(--border-color);
  color: var(--text-muted);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
}

.header-action-btn:hover {
  background-color: var(--bg-card-hover);
  color: var(--text-main);
  border-color: var(--text-muted);
}

.header-action-btn.pulse-action {
  color: var(--info-color);
}

.header-action-btn.pulse-action:hover {
  background-color: var(--info-color);
  color: white;
  box-shadow: 0 0 15px rgba(6, 182, 212, 0.4);
}

/* Chat timeline message rows */
.message-timeline {
  flex-grow: 1;
  overflow-y: auto;
  padding: 24px;
  display: flex;
  flex-direction: column;
  gap: 16px;
  background-size: 40px 40px; /* Decorative web subtle grids */
  background-image: 
    radial-gradient(var(--border-color) 1px, transparent 1px);
}

.message-timeline::-webkit-scrollbar {
  width: 6px;
}
.message-timeline::-webkit-scrollbar-thumb {
  background-color: var(--border-color);
  border-radius: 4px;
}

/* Chat messages structure */
.msg-wrapper {
  display: flex;
  flex-direction: column;
  max-width: 65%;
  position: relative;
  animation: messageSlideUp 0.35s cubic-bezier(0.2, 0.8, 0.2, 1) forwards;
}

@keyframes messageSlideUp {
  from { opacity: 0; transform: translateY(12px); }
  to { opacity: 1; transform: translateY(0); }
}

.msg-wrapper.incoming {
  align-self: flex-start;
}

.msg-wrapper.outgoing {
  align-self: flex-end;
}

.msg-sender {
  font-size: 11px;
  font-weight: 600;
  color: var(--text-muted);
  margin-bottom: 4px;
  margin-left: 6px;
}

.msg-wrapper.outgoing .msg-sender {
  align-self: flex-end;
  margin-left: 0;
  margin-right: 6px;
  color: var(--accent-color);
}

.msg-bubble {
  padding: 12px 16px;
  border-radius: 18px;
  font-family: var(--font-chat);
  font-size: 14.5px;
  line-height: 1.5;
  box-shadow: var(--shadow-main);
  position: relative;
}

.msg-text-content {
  white-space: pre-line;
  overflow-wrap: anywhere;
}

.incoming .msg-bubble {
  background-color: var(--bubble-incoming);
  color: var(--bubble-text-incoming);
  border-top-left-radius: 4px;
  border: 1px solid var(--border-color);
}

.outgoing .msg-bubble {
  background-color: var(--bubble-outgoing);
  color: var(--bubble-text-outgoing);
  border-top-right-radius: 4px;
}

/* Dynamic Inline Media Rendering */
.msg-media-container {
  margin-bottom: 8px;
  border-radius: 12px;
  overflow: hidden;
  max-width: 100%;
  border: 1px solid var(--border-color);
  box-shadow: 0 4px 15px rgba(0, 0, 0, 0.2);
  background-color: rgba(0, 0, 0, 0.2);
}

.msg-media-img {
  width: 100%;
  max-width: 400px;
  height: auto;
  display: block;
  object-fit: cover;
  transition: transform 0.3s ease;
  cursor: pointer;
}

.msg-media-img:hover {
  transform: scale(1.02);
}

.msg-media-video {
  width: 100%;
  max-width: 400px;
  max-height: 250px;
  display: block;
  outline: none;
}

/* PDF/Document Card Inline preview */
.msg-pdf-card {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 12px 16px;
  background-color: rgba(0, 0, 0, 0.15);
  border: 1px solid var(--border-glass);
  border-radius: 12px;
  min-width: 260px;
  margin-bottom: 8px;
}

.pdf-icon {
  width: 40px;
  height: 40px;
  background-color: #ef4444;
  color: white;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 11px;
}

.pdf-info {
  flex-grow: 1;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.pdf-name {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-main);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 180px;
}

.pdf-size {
  font-size: 11px;
  color: var(--text-muted);
}

.btn-download-pdf {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background-color: rgba(255, 255, 255, 0.1);
  border: none;
  color: var(--text-main);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background 0.2s;
}

.btn-download-pdf:hover {
  background-color: var(--accent-color);
}

.msg-meta {
  display: flex;
  justify-content: flex-end;
  align-items: center;
  gap: 4px;
  font-size: 10px;
  color: var(--text-dim);
  margin-top: 5px;
}

.outgoing .msg-meta {
  color: rgba(255, 255, 255, 0.6);
}

.msg-status-icon {
  width: 14px;
  height: 14px;
  display: inline-block;
}

/* Typing indicator style */
.typing-indicator-wrapper {
  display: none; /* Controlled via JS */
  align-items: center;
  gap: 8px;
  padding: 0 24px 12px 24px;
  align-self: flex-start;
}

.dot-typing {
  display: flex;
  gap: 4px;
  background: var(--bg-pane);
  padding: 10px 14px;
  border-radius: 12px;
  border: 1px solid var(--border-color);
}

.dot-typing span {
  width: 7px;
  height: 7px;
  background-color: var(--accent-color);
  border-radius: 50%;
  display: inline-block;
  animation: typingBounce 1.3s infinite ease-in-out;
}

.dot-typing span:nth-child(2) { animation-delay: 0.2s; }
.dot-typing span:nth-child(3) { animation-delay: 0.4s; }

@keyframes typingBounce {
  0%, 60%, 100% { transform: translateY(0); }
  30% { transform: translateY(-5px); }
}

.typing-label {
  font-size: 12px;
  color: var(--text-muted);
}

/* Input area footer styles */
.chat-input-footer {
  padding: 16px 24px;
  background-color: var(--bg-sidebar);
  border-top: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  gap: 16px;
  z-index: 4;
  transition: var(--theme-transition);
}

.input-actions-left {
  display: flex;
  gap: 8px;
}

.footer-action-btn {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: transparent;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s ease;
}

.footer-action-btn:hover {
  background-color: var(--bg-card-hover);
  color: var(--text-main);
}

.footer-action-btn svg {
  width: 22px;
  height: 22px;
}

.input-text-container {
  flex-grow: 1;
}

.input-text-container input {
  width: 100%;
  background-color: var(--bg-pane);
  border: 1px solid var(--border-color);
  border-radius: 14px;
  padding: 12px 18px;
  color: var(--text-main);
  font-family: var(--font-chat);
  font-size: 14.5px;
  outline: none;
  transition: all 0.3s ease;
}

.input-text-container input:focus {
  border-color: var(--accent-color);
  background-color: var(--bg-chat);
}

.input-actions-right {
  display: flex;
}

.btn-send-message {
  width: 42px;
  height: 42px;
  border-radius: 12px;
  background-color: var(--accent-color);
  border: none;
  color: white;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
  box-shadow: 0 4px 10px rgba(16, 185, 129, 0.3);
}

.btn-send-message:hover {
  transform: translateY(-1px) scale(1.05);
  box-shadow: 0 6px 15px rgba(16, 185, 129, 0.45);
}

.btn-send-message svg {
  width: 20px;
  height: 20px;
  transform: translate(-1px, 1px);
}

/* --- column 4: right collapsible CRM / Customer Drawer --- */
.crm-drawer {
  width: 340px;
  background-color: var(--bg-pane);
  border-left: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  z-index: 5;
  transition: all 0.4s cubic-bezier(0.25, 0.8, 0.25, 1);
  overflow: hidden;
}

.crm-drawer.collapsed {
  width: 0;
  border-left: 1px solid transparent;
}

.crm-header {
  padding: 24px 20px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.crm-header h3 {
  font-size: 16px;
  font-weight: 600;
}

.crm-close-btn {
  background: transparent;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  padding: 4px;
}

.crm-close-btn svg {
  width: 20px;
  height: 20px;
}

.crm-body {
  flex-grow: 1;
  overflow-y: auto;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.crm-body::-webkit-scrollbar {
  width: 4px;
}
.crm-body::-webkit-scrollbar-thumb {
  background-color: var(--border-color);
}

.crm-profile-card {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  padding: 10px 0;
}

.crm-profile-avatar {
  width: 80px;
  height: 80px;
  border-radius: 24px;
  background: linear-gradient(135deg, #10b981, #059669);
  color: white;
  font-size: 32px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 8px 20px rgba(0, 0, 0, 0.2);
  margin-bottom: 14px;
}

.crm-profile-card h4 {
  font-size: 17px;
  font-weight: 600;
  margin-bottom: 6px;
}

.crm-badge {
  background-color: var(--accent-glow);
  color: var(--accent-text);
  font-size: 11px;
  font-weight: 700;
  padding: 4px 10px;
  border-radius: 20px;
  margin-bottom: 8px;
}

.crm-meta-info {
  font-size: 12px;
  color: var(--text-muted);
}

.crm-divider {
  border: 0;
  height: 1px;
  background-color: var(--border-color);
  margin: 0;
}

.crm-section {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.crm-section-title {
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-dim);
}

/* Tags display list */
.crm-tags-container {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.crm-tag {
  font-size: 11px;
  background-color: var(--bg-sidebar);
  border: 1px solid var(--border-color);
  padding: 4px 10px;
  border-radius: 20px;
  display: flex;
  align-items: center;
  gap: 6px;
  color: var(--text-main);
  animation: tagEntrance 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
}

@keyframes tagEntrance {
  from { opacity: 0; transform: scale(0.8); }
  to { opacity: 1; transform: scale(1); }
}

.crm-tag-remove {
  cursor: pointer;
  color: var(--text-dim);
  font-weight: bold;
}
.crm-tag-remove:hover {
  color: var(--danger-color);
}

.add-tag-row {
  display: flex;
  gap: 8px;
  margin-top: 4px;
}

.add-tag-row input {
  flex-grow: 1;
  background-color: var(--bg-sidebar);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 8px 12px;
  color: var(--text-main);
  font-size: 12px;
  outline: none;
}

.btn-add-tag {
  background-color: var(--bg-sidebar);
  border: 1px solid var(--border-color);
  color: var(--text-main);
  border-radius: 8px;
  padding: 0 12px;
  font-size: 12px;
  cursor: pointer;
  transition: all 0.2s;
}

.btn-add-tag:hover {
  background-color: var(--accent-color);
  color: white;
  border-color: var(--accent-color);
}

/* Info list details details */
.crm-info-list {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.crm-info-list li {
  font-size: 13px;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.crm-info-list span.label {
  font-size: 11px;
  color: var(--text-muted);
}

.crm-info-list span.value {
  color: var(--text-main);
  font-weight: 500;
}

/* Agent notes styles */
.notes-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 150px;
  overflow-y: auto;
}

.notes-list::-webkit-scrollbar {
  width: 3px;
}

.note-item {
  font-size: 12px;
  padding: 10px;
  background-color: var(--bg-sidebar);
  border-left: 3px solid var(--info-color);
  border-radius: 0 8px 8px 0;
  line-height: 1.4;
  color: var(--text-main);
  position: relative;
  animation: noteEntrance 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
}

@keyframes noteEntrance {
  from { opacity: 0; transform: translateX(10px); }
  to { opacity: 1; transform: translateX(0); }
}

.note-time {
  font-size: 9px;
  color: var(--text-dim);
  display: block;
  margin-top: 4px;
}

.add-note-row {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 4px;
}

.add-note-row textarea {
  background-color: var(--bg-sidebar);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 8px 12px;
  color: var(--text-main);
  font-family: var(--font-primary);
  font-size: 12.5px;
  resize: none;
  outline: none;
}

.btn-save-note {
  background-color: var(--info-color);
  color: white;
  border: none;
  border-radius: 8px;
  padding: 8px 12px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.2s;
  box-shadow: 0 3px 8px rgba(6, 182, 212, 0.2);
}

.btn-save-note:hover {
  background-color: #0891b2;
}

/* --- utility bar styles --- */
.utility-floating-bar {
  position: absolute;
  bottom: 0;
  left: 0;
  width: 100vw;
  height: 35px;
  background-color: var(--bg-sidebar);
  border-top: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 0 20px;
  z-index: 100;
  font-size: 11px;
  color: var(--text-muted);
}

.util-left, .util-right {
  display: flex;
  gap: 16px;
  align-items: center;
}

.util-indicator {
  display: flex;
  align-items: center;
  gap: 6px;
}

.util-indicator.green {
  color: var(--accent-text);
  font-weight: 600;
}

.ping-dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background-color: var(--accent-color);
  display: inline-block;
  animation: pingEffect 1.5s infinite;
}

@keyframes pingEffect {
  0% { transform: scale(1); opacity: 1; }
  50% { transform: scale(1.6); opacity: 0.4; }
  100% { transform: scale(1); opacity: 1; }
}

.text-accent {
  color: var(--info-color);
}

.util-btn {
  background: transparent;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 2px 6px;
  border-radius: 4px;
  transition: all 0.2s;
}

.util-btn:hover {
  background-color: var(--bg-card-hover);
  color: var(--text-main);
}

.util-btn svg {
  width: 14px;
  height: 14px;
}

/* Light/Dark Toggle widget controls */
.sun-icon { display: none; }
.moon-icon { display: inline-block; }

.light-theme .sun-icon { display: inline-block; }
.light-theme .moon-icon { display: none; }

/* --- audio calling overlay --- */
.call-overlay {
  position: fixed;
  top: 0;
  left: 0;
  width: 100vw;
  height: 100vh;
  background-color: rgba(8, 11, 17, 0.85);
  backdrop-filter: blur(12px);
  z-index: 1000;
  display: none; /* Controlled via JS */
  align-items: center;
  justify-content: center;
}

.call-modal {
  background-color: var(--bg-sidebar);
  border: 1px solid var(--border-color);
  border-radius: 28px;
  padding: 40px;
  width: 320px;
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  box-shadow: 0 20px 50px rgba(0, 0, 0, 0.4);
  animation: modalScaleUp 0.4s cubic-bezier(0.2, 0.8, 0.2, 1);
}

@keyframes modalScaleUp {
  from { opacity: 0; transform: scale(0.9) translateY(20px); }
  to { opacity: 1; transform: scale(1) translateY(0); }
}

.call-avatar-container {
  position: relative;
  margin-bottom: 24px;
}

.call-avatar {
  width: 90px;
  height: 90px;
  border-radius: 28px;
  background: linear-gradient(135deg, #06b6d4, #3b82f6);
  color: white;
  font-size: 38px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
}

.animate-pulse::after {
  content: '';
  position: absolute;
  top: -5px;
  left: -5px;
  right: -5px;
  bottom: -5px;
  border-radius: 32px;
  border: 2px solid var(--info-color);
  animation: radarPulse 1.8s infinite ease-out;
}

@keyframes radarPulse {
  0% { transform: scale(0.95); opacity: 1; }
  100% { transform: scale(1.3); opacity: 0; }
}

.call-modal h3 {
  font-size: 20px;
  font-weight: 600;
  margin-bottom: 6px;
}

.call-status {
  font-size: 13px;
  color: var(--text-muted);
  margin-bottom: 32px;
}

.call-actions {
  display: flex;
  gap: 20px;
}

.call-control-btn {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  transition: all 0.3s cubic-bezier(0.2, 0.8, 0.2, 1);
}

.call-control-btn svg {
  width: 24px;
  height: 24px;
}

.call-control-btn.mute {
  background-color: var(--bg-pane);
  border: 1px solid var(--border-color);
  color: var(--text-muted);
}

.call-control-btn.mute:hover {
  background-color: var(--bg-card-hover);
  color: var(--text-main);
}

.call-control-btn.hangup {
  background-color: var(--danger-color);
  box-shadow: 0 6px 20px rgba(239, 68, 68, 0.4);
}

.call-control-btn.hangup:hover {
  transform: translateY(-2px) scale(1.05);
  box-shadow: 0 8px 25px rgba(239, 68, 68, 0.55);
}

/* --- responsive layout queries --- */
@media (max-width: 1024px) {
  .crm-drawer {
    position: absolute;
    right: 0;
    top: 0;
    height: calc(100% - 35px);
    box-shadow: -10px 0 30px rgba(0, 0, 0, 0.3);
  }
}

@media (max-width: 768px) {
  .sidebar-nav {
    display: none; /* In production: add hamburger or bottom tab navigator */
  }

  .chat-list-pane {
    width: 100vw;
    display: flex;
  }

  .chat-viewport {
    position: absolute;
    left: 100vw;
    top: 0;
    width: 100vw;
    height: calc(100% - 35px);
    transition: left 0.35s cubic-bezier(0.25, 0.8, 0.25, 1);
    z-index: 15;
  }

  .app-container.show-chat-view .chat-viewport {
    left: 0;
  }

  .mobile-back-btn {
    display: block;
  }

  .crm-drawer {
    width: 100vw;
    right: -100vw;
    z-index: 20;
    height: calc(100% - 35px);
  }

  .crm-drawer.show-crm-mobile {
    right: 0;
  }
}

/* --- Active User Switcher dropdown --- */
.util-select {
  background-color: var(--bg-pane);
  border: 1px solid var(--border-color);
  color: var(--text-main);
  font-family: var(--font-primary);
  font-size: 11px;
  border-radius: 6px;
  padding: 2px 6px;
  outline: none;
  cursor: pointer;
  transition: all 0.2s ease;
}
.util-select:hover {
  border-color: var(--accent-color);
}
.util-select option {
  background-color: var(--bg-sidebar);
  color: var(--text-main);
}

/* --- Contacts Scroll list --- */
.contacts-cards-scroller {
  flex-grow: 1;
  overflow-y: auto;
  padding: 0 12px 24px 12px;
}
.contacts-cards-scroller::-webkit-scrollbar {
  width: 5px;
}
.contacts-cards-scroller::-webkit-scrollbar-thumb {
  background-color: var(--border-color);
  border-radius: 4px;
}

/* --- Contact card row item --- */
.contact-card {
  display: flex;
  gap: 14px;
  padding: 14px;
  border-radius: 16px;
  cursor: pointer;
  transition: all 0.3s cubic-bezier(0.25, 0.8, 0.25, 1);
  margin-bottom: 8px;
  border: 1px solid transparent;
}
.contact-card:hover {
  background-color: var(--bg-card-hover);
  border-color: var(--border-glass);
}
.contact-card .contact-status {
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 2px;
}

/* --- Lock screen overlay inside main chat viewport --- */
.channel-locked-overlay {
  position: absolute;
  top: 80px; /* Below active header */
  left: 0;
  width: 100%;
  height: calc(100% - 160px); /* Fill window between header and footer */
  background-color: var(--bg-chat);
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  padding: 40px;
  z-index: 10;
  animation: fadeIn 0.3s ease-out;
}

@keyframes fadeIn {
  from { opacity: 0; }
  to { opacity: 1; }
}

.lock-illustration {
  width: 80px;
  height: 80px;
  border-radius: 24px;
  background-color: rgba(239, 68, 68, 0.1);
  color: var(--danger-color);
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 24px;
  box-shadow: 0 8px 20px rgba(0, 0, 0, 0.15);
}

.lock-illustration svg {
  width: 38px;
  height: 38px;
}

.channel-locked-overlay h2 {
  font-size: 22px;
  font-weight: 600;
  margin-bottom: 12px;
  color: var(--text-main);
}

.channel-locked-overlay p {
  font-size: 14px;
  color: var(--text-muted);
  line-height: 1.6;
  max-width: 320px;
  margin-bottom: 24px;
}

.locked-badge {
  background-color: rgba(239, 68, 68, 0.15);
  color: var(--danger-color);
  border: 1px solid rgba(239, 68, 68, 0.3);
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 1px;
  padding: 6px 14px;
  border-radius: 20px;
}

/* --- Admin / Analytics Panel Styles --- */
.analytics-viewport {
  flex-grow: 1;
  background-color: var(--bg-chat);
  display: none; /* Flex when toggled active */
  flex-direction: column;
  padding: 30px;
  overflow-y: auto;
  position: relative;
  height: calc(100% - 35px);
}

.analytics-viewport::-webkit-scrollbar {
  width: 6px;
}
.analytics-viewport::-webkit-scrollbar-thumb {
  background-color: var(--border-color);
  border-radius: 4px;
}

.analytics-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 24px;
  gap: 20px;
  flex-wrap: wrap;
}

.analytics-header h2 {
  font-size: 22px;
  font-weight: 600;
  color: var(--text-main);
  margin-bottom: 4px;
}

.analytics-header p {
  font-size: 13px;
  color: var(--text-muted);
}

.timeframe-buttons {
  display: flex;
  background-color: var(--bg-sidebar);
  border: 1px solid var(--border-color);
  border-radius: 10px;
  padding: 3px;
  gap: 4px;
}

.timeframe-btn {
  background: transparent;
  border: none;
  color: var(--text-muted);
  font-family: var(--font-primary);
  font-size: 12px;
  font-weight: 600;
  padding: 6px 14px;
  border-radius: 8px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.timeframe-btn:hover {
  color: var(--text-main);
}

.timeframe-btn.active {
  background-color: var(--bg-pane);
  color: var(--text-main);
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.15);
}

/* KPI Scorecards Grid */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 20px;
  margin-bottom: 24px;
}

@media (max-width: 1200px) {
  .kpi-grid {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (max-width: 600px) {
  .kpi-grid {
    grid-template-columns: 1fr;
  }
}

.kpi-card {
  background-color: var(--bg-pane);
  border: 1px solid var(--border-color);
  border-radius: 18px;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  transition: all 0.3s ease;
}

.kpi-card:hover {
  transform: translateY(-2px);
  border-color: var(--border-glass);
}

.kpi-card.highlight {
  border-color: var(--info-color);
  background: linear-gradient(135deg, var(--bg-pane), rgba(6, 182, 212, 0.02));
}

.kpi-title {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--text-dim);
  letter-spacing: 0.5px;
}

.kpi-value-row {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin: 4px 0;
}

.kpi-value {
  font-size: 26px;
  font-weight: 700;
  color: var(--text-main);
}

.kpi-trend {
  font-size: 11px;
  font-weight: 700;
  padding: 2px 8px;
  border-radius: 20px;
}

.kpi-trend.up {
  background-color: rgba(16, 185, 129, 0.1);
  color: var(--accent-text);
}

.kpi-trend.down {
  background-color: rgba(239, 68, 68, 0.1);
  color: var(--danger-color);
}

.kpi-subtitle {
  font-size: 11px;
  color: var(--text-muted);
}

/* Charts / Panels Grid */
.analytics-grid {
  display: grid;
  grid-template-columns: 3fr 2fr;
  gap: 20px;
  margin-bottom: 24px;
}

@media (max-width: 900px) {
  .analytics-grid {
    grid-template-columns: 1fr;
  }
}

.chart-panel, .viability-panel, .log-panel {
  background-color: var(--bg-pane);
  border: 1px solid var(--border-color);
  border-radius: 20px;
  padding: 24px;
  position: relative;
  overflow: hidden;
}

.chart-panel h3, .viability-panel h3, .log-panel h3 {
  font-size: 13px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-dim);
  margin-bottom: 20px;
}

/* Custom CSS Bar Chart */
.chart-container {
  display: flex;
  height: 200px;
  align-items: stretch;
  border-left: 1px solid var(--border-color);
  border-bottom: 1px solid var(--border-color);
  padding: 10px 10px 0 35px;
  position: relative;
  margin-top: 10px;
}

.bar-chart-y-axis {
  position: absolute;
  left: 0;
  top: 0;
  height: 100%;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  align-items: flex-end;
  font-size: 9px;
  color: var(--text-dim);
  width: 25px;
  padding-bottom: 4px;
}

.bar-chart-bars {
  display: flex;
  flex-grow: 1;
  justify-content: space-around;
  align-items: flex-end;
  height: 100%;
  padding-bottom: 2px;
}

.chart-bar-group {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  height: 100%;
  justify-content: flex-end;
}

.chart-bar-pair {
  display: flex;
  gap: 4px;
  align-items: flex-end;
}

.bar {
  width: 14px;
  border-radius: 4px 4px 0 0;
  min-height: 2px;
  animation: barGrow 0.8s cubic-bezier(0.2, 0.8, 0.2, 1) forwards;
}

@keyframes barGrow {
  from { height: 0; }
}

.bar.inbound {
  background-color: var(--accent-color);
  box-shadow: 0 2px 6px rgba(16, 185, 129, 0.2);
}

.bar.answered {
  background-color: var(--info-color);
  box-shadow: 0 2px 6px rgba(6, 182, 212, 0.2);
}

.chart-bar-label {
  font-size: 10px;
  color: var(--text-muted);
}

.chart-legend {
  display: flex;
  justify-content: center;
  gap: 20px;
  margin-top: 20px;
}

.legend-item {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  color: var(--text-muted);
}

.legend-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
}

.legend-dot.green { background-color: var(--accent-color); }
.legend-dot.blue { background-color: var(--info-color); }

/* Viability Forecast & Access restrictions */
.viability-panel {
  display: flex;
  flex-direction: column;
  min-height: 290px;
}

.viability-restricted-overlay {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background-color: rgba(12, 16, 29, 0.95);
  backdrop-filter: blur(6px);
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 30px;
  text-align: center;
  z-index: 10;
  animation: fadeIn 0.3s ease-out;
}

.viability-restricted-overlay svg {
  width: 48px;
  height: 48px;
  color: var(--danger-color);
  margin-bottom: 16px;
}

.viability-restricted-overlay h4 {
  font-size: 15px;
  font-weight: 600;
  color: var(--text-main);
  margin-bottom: 8px;
}

.viability-restricted-overlay p {
  font-size: 12px;
  color: var(--text-muted);
  max-width: 240px;
  line-height: 1.5;
}

.viability-unlocked-content {
  display: flex;
  flex-direction: column;
  gap: 14px;
  flex-grow: 1;
}

.metric-row {
  display: flex;
  justify-content: space-between;
  font-size: 13px;
  color: var(--text-muted);
  padding-bottom: 10px;
  border-bottom: 1px dashed var(--border-color);
}

.metric-value {
  color: var(--text-main);
  font-weight: 600;
}

.metric-row.total {
  border-bottom: none;
  padding-top: 4px;
  margin-top: 4px;
}

.metric-row.total span {
  font-size: 15px;
  font-weight: 700;
  color: var(--text-main);
}

.metric-row.total .metric-value {
  color: var(--accent-text);
  font-size: 20px;
  font-weight: 700;
}

.viability-verdict {
  background-color: var(--accent-glow);
  border: 1px solid rgba(16, 185, 129, 0.12);
  border-radius: 12px;
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-top: auto;
}

.verdict-badge {
  background-color: var(--accent-color);
  color: white;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  padding: 3px 8px;
  border-radius: 20px;
  align-self: flex-start;
}

.viability-verdict p {
  font-size: 12px;
  color: var(--text-main);
  line-height: 1.4;
}

/* Logs tables */
.log-panel {
  margin-top: 24px;
}

.table-wrapper {
  overflow-x: auto;
  width: 100%;
}

.log-table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
  font-size: 13px;
}

.log-table th {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-dim);
  padding: 12px 16px;
  border-bottom: 1px solid var(--border-color);
}

.log-table td {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border-color);
  color: var(--text-main);
}

.log-table tr:hover td {
  background-color: var(--bg-card-hover);
}

.status-pill {
  font-size: 10px;
  font-weight: 700;
  padding: 3px 8px;
  border-radius: 20px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.status-pill.answered {
  background-color: rgba(16, 185, 129, 0.1);
  color: var(--accent-text);
}

.status-pill.pending {
  background-color: rgba(245, 158, 11, 0.1);
  color: #f59e0b;
}

.status-pill.unanswered {
  background-color: rgba(239, 68, 68, 0.1);
  color: var(--danger-color);
}

/* --- WhatsApp Template Manager Styles --- */
.templates-viewport {
  flex: 1;
  display: flex;
  flex-direction: column;
  background-color: var(--bg-app);
  overflow-y: auto;
  padding: 30px;
  animation: fadeIn 0.4s ease;
}

.templates-header {
  margin-bottom: 24px;
}

.templates-header h2 {
  font-family: var(--font-primary);
  font-size: 24px;
  font-weight: 700;
  letter-spacing: -0.5px;
  color: var(--text-main);
  margin-bottom: 6px;
}

.templates-header p {
  font-size: 14px;
  color: var(--text-dim);
}

.templates-content {
  display: grid;
  grid-template-columns: 320px 1fr;
  gap: 24px;
  flex: 1;
  min-height: 0;
}

.templates-list-panel {
  background: var(--bg-pane);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  backdrop-filter: var(--glass-blur);
  box-shadow: var(--shadow-glass);
}

.templates-list-header {
  padding: 20px;
  border-bottom: 1px solid var(--border-color);
}

.templates-list-header h3 {
  font-size: 16px;
  font-weight: 600;
  margin-bottom: 12px;
}

.templates-filter-tabs {
  display: flex;
  gap: 8px;
  background: rgba(255, 255, 255, 0.03);
  padding: 4px;
  border-radius: 8px;
  border: 1px solid var(--border-color);
}

.filter-tab {
  flex: 1;
  background: transparent;
  border: none;
  color: var(--text-dim);
  font-size: 12px;
  font-weight: 500;
  padding: 6px 0;
  border-radius: 6px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.filter-tab.active {
  background: var(--bg-card);
  color: var(--text-main);
  box-shadow: 0 2px 5px rgba(0, 0, 0, 0.2);
}

.templates-list-scroller {
  flex: 1;
  overflow-y: auto;
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.template-card {
  background: rgba(255, 255, 255, 0.02);
  border: 1px solid var(--border-color);
  border-radius: 10px;
  padding: 12px;
  cursor: pointer;
  transition: all 0.25s ease;
}

.template-card:hover, .template-card.active {
  background: var(--bg-card-hover);
  border-color: var(--accent-color);
  transform: translateY(-1px);
}

.template-card-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 6px;
}

.template-card-title {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-main);
  word-break: break-all;
  margin-right: 6px;
}

.template-badge {
  font-size: 9px;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 12px;
  text-transform: uppercase;
}

.template-badge.approved {
  background: rgba(16, 185, 129, 0.1);
  color: var(--accent-text);
}

.template-badge.pending {
  background: rgba(245, 158, 11, 0.1);
  color: #f59e0b;
}

.template-badge.rejected {
  background: rgba(239, 68, 68, 0.1);
  color: var(--danger-color);
}

.template-card-meta {
  font-size: 11px;
  color: var(--text-dim);
  display: flex;
  justify-content: space-between;
}

.templates-details-panel {
  display: grid;
  grid-template-columns: 1fr 360px;
  gap: 24px;
  min-height: 0;
}

.creator-card, .preview-card {
  background: var(--bg-pane);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  padding: 24px;
  display: flex;
  flex-direction: column;
  backdrop-filter: var(--glass-blur);
  box-shadow: var(--shadow-glass);
}

.creator-card h3, .preview-card h3 {
  font-size: 16px;
  font-weight: 600;
  margin-bottom: 20px;
  color: var(--text-main);
  border-bottom: 1px solid var(--border-color);
  padding-bottom: 12px;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-bottom: 16px;
}

.form-row {
  display: flex;
  gap: 16px;
}

.form-group.half {
  flex: 1;
}

.form-group label {
  font-size: 12px;
  font-weight: 500;
  color: var(--text-dim);
}

.form-group input, .form-group select, .form-group textarea {
  background: rgba(0, 0, 0, 0.2);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  color: var(--text-main);
  padding: 10px 12px;
  font-size: 13px;
  transition: all 0.2s ease;
  font-family: inherit;
}

.form-group input:focus, .form-group select:focus, .form-group textarea:focus {
  outline: none;
  border-color: var(--accent-color);
  box-shadow: 0 0 0 2px var(--accent-glow);
}

.variables-input-container {
  background: rgba(0, 0, 0, 0.15);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 12px;
  min-height: 50px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.no-vars-text {
  font-size: 12px;
  color: var(--text-dim);
  font-style: italic;
}

.var-input-row {
  display: flex;
  align-items: center;
  gap: 10px;
}

.var-label {
  font-size: 11px;
  font-weight: 600;
  color: var(--accent-text);
  background: rgba(16, 185, 129, 0.1);
  padding: 3px 6px;
  border-radius: 4px;
  min-width: 42px;
  text-align: center;
}

.var-input-row input {
  flex: 1;
  padding: 6px 10px;
  font-size: 12px;
}

.btn-primary-action {
  background: linear-gradient(135deg, var(--accent-color), #059669);
  color: white;
  border: none;
  border-radius: 8px;
  padding: 12px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s ease;
  display: flex;
  align-items: center;
  justify-content: center;
  margin-top: 10px;
  box-shadow: 0 4px 10px var(--accent-glow);
}

.btn-primary-action:hover {
  transform: translateY(-1px);
  filter: brightness(1.1);
}

/* Phone Mockup Styling */
.phone-mockup {
  background: #000;
  border: 8px solid #2d3748;
  border-radius: 28px;
  height: 400px;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  box-shadow: 0 10px 25px rgba(0,0,0,0.5);
  max-width: 280px;
  margin: 0 auto;
}

.phone-screen {
  flex: 1;
  display: flex;
  flex-direction: column;
  background-color: #0b141a;
  position: relative;
}

.phone-header-bar {
  background-color: #202c33;
  padding: 10px 14px;
  display: flex;
  align-items: center;
  border-bottom: 1px solid rgba(255,255,255,0.05);
}

.phone-contact-name {
  color: #e9edef;
  font-size: 12px;
  font-weight: 600;
}

.phone-chat-bg {
  flex: 1;
  padding: 14px;
  background-image: url('data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="80" height="80" viewBox="0 0 80 80"><path d="M40 0 C17.9 0 0 17.9 0 40 s17.9 40 40 40 40-17.9 40-40 S62.1 0 40 0 z" fill="rgba(255,255,255,0.015)"/></svg>');
  background-color: #0b141a;
  display: flex;
  align-items: flex-start;
  justify-content: flex-start;
}

.phone-msg-bubble {
  background-color: #202c33;
  border-radius: 0px 8px 8px 8px;
  padding: 8px 10px;
  max-width: 85%;
  box-shadow: 0 1px 2px rgba(0,0,0,0.3);
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.phone-msg-bubble .msg-text-content {
  color: #e9edef;
  font-size: 11px;
  line-height: 1.4;
  word-break: break-word;
}

.msg-audio-card {
  min-width: 280px;
  padding: 8px 4px 4px;
}

.msg-audio-card audio {
  width: 100%;
  height: 36px;
}

.live-login-overlay {
  position: fixed;
  inset: 0;
  z-index: 10000;
  display: grid;
  place-items: center;
  background: #0d1418;
  padding: 24px;
}

.live-login-panel {
  width: min(420px, 100%);
  background: #182229;
  border: 1px solid #2d3b43;
  border-radius: 8px;
  padding: 32px;
  box-shadow: 0 24px 70px rgba(0, 0, 0, 0.45);
}

.live-login-panel h1 {
  margin: 0 0 8px;
  font-size: 24px;
}

.live-login-panel p {
  color: #9fb0ba;
  margin: 0 0 24px;
}

.live-login-panel label {
  display: block;
  margin: 14px 0 6px;
  color: #c7d2d9;
  font-size: 13px;
  font-weight: 600;
}

.live-login-panel input {
  width: 100%;
  box-sizing: border-box;
  border: 1px solid #3c4b54;
  border-radius: 6px;
  background: #10191e;
  color: #fff;
  padding: 12px 14px;
  font-size: 15px;
}

.live-login-panel button {
  width: 100%;
  margin-top: 22px;
  border: 0;
  border-radius: 6px;
  background: #10b981;
  color: #fff;
  padding: 12px 16px;
  font-weight: 700;
  cursor: pointer;
}

.live-login-error {
  min-height: 20px;
  margin-top: 12px;
  color: #fb7185;
  font-size: 13px;
}

.phone-msg-time {
  align-self: flex-end;
  font-size: 9px;
  color: rgba(255,255,255,0.4);
}

@media (max-width: 1024px) {
  .templates-content {
    grid-template-columns: 1fr;
  }
  .templates-details-panel {
    grid-template-columns: 1fr;
  }
}

/* --- Ecoline Brand Card in CRM Drawer --- */
.ecoline-brand-card {
  background: rgba(255, 255, 255, 0.02);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  padding: 16px;
  margin-bottom: 16px;
  box-shadow: 0 4px 15px rgba(0, 0, 0, 0.15);
}

.ecoline-brand-header {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 12px;
}

.ecoline-brand-logo {
  width: 32px;
  height: 32px;
  color: var(--accent-color);
  filter: drop-shadow(0 2px 8px var(--accent-glow));
}

.ecoline-brand-logo svg {
  width: 100%;
  height: 100%;
}

.ecoline-brand-titles {
  display: flex;
  flex-direction: column;
}

.ecoline-brand-titles .brand-name {
  font-family: var(--font-primary);
  font-size: 14px;
  font-weight: 700;
  color: var(--text-main);
  line-height: 1.2;
}

.ecoline-brand-titles .brand-subtitle {
  font-size: 10px;
  color: var(--accent-text);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-top: 2px;
}

.ecoline-brand-address {
  display: flex;
  gap: 8px;
  font-size: 11px;
  color: var(--text-dim);
  line-height: 1.4;
  align-items: flex-start;
}

.ecoline-brand-address svg {
  width: 14px;
  height: 14px;
  color: var(--accent-color);
  flex-shrink: 0;
  margin-top: 2px;
}